Drenda comes to Insure Response with over 30 years of insurance experience. She began as a multi-line field adjuster with Crawford & Company. She was a Claims Supervisor with Unisun, a regional carrier in South Carolina until they were purchased by Orion Capital Group. Under the new ownership, she transitioned to SC Marketing Representative and began working closely with Independent Agents across SC. She was part of the Orion team that helped the South Carolina agents successfully transition from a facility environment to an open market environment in 1999. In that same year, Orion was sold to Royal and SunAlliance. Again, Drenda was called on to help the South Carolina agents through that transition and was instrumental in keeping the agents comfortable with the new ownership and focused on growing their book of business with the company. In 2005 she was promoted to Regional Marketing Manager responsible for the states of SC, GA, TN and NC. She continued with these responsibilities when Royal and SunAlliance sold the Orion book to Sentry Insurance in Stevens Point, WI in 2006. In 2012, she assumed management responsibilities for the states of WI, IN, OH and IL in addition to SC, GA and TN.
Herb comes to Insure Response with over 40 years of insurance experience. He began his insurance career as an underwriter with Commercial Union Insurance Company. He left the underwriting ranks to head an agency sales group aimed at Association Insurance Business. Herb has held several high level sales & marketing positions with Local, Regional, and National insurance brokerage firms. In addition to his considerable retail agent experience he has also worked as a Business Development Manager for MGA's. His duty with these MGA's focused on agent development and increasing program volume. He has considerable agency contacts though the Eastern US. Herb has been an Instructor for the IIASAC for the CRIS program and a Guest Speaker on Insurance Topics for the Florida Forestry Association- continuing Education program; Warnell School of Forestry, University of Georgia. He has served as a Board Member of Timberlake Country Club; Is a Deacon at Chapin Presbyterian Church and Chairman of the Church Finance committee. In his spare time he enjoys boating, golf & playing with his grandchildren.
Wanda's functions include Accounting, maintaining and submitting Surplus Lines Reports and Taxes to State and Local Municipalities for Insure Response, LLC in Newberry, South Carolina. She started her career in Banking. After several years she moved to the Insurance Industry working for Capital City Insurance in Columbia, South Carolina. She worked as a Licensed Claims Adjuster before eventually being promoted the Financial Services Department as a Compliance Analyst. There she maintained and submitted Premium Taxes and Statistical Data to State and Local Municipalities, as well as assisted in Compiling Information and Reports for the Annual Statement. In her free time, she enjoys boating, gardening and horseback riding.By Elif Wisecup, Director of Marketing of Big I Advantage®
A 2012 survey of panel counsel attorneys for the Big "I" Professional Liability Program's endorsed carrier, Swiss Re Corporate Solutions, revealed that improperly advocating for customer claims was one of the most common errors and most dangerous things agents could do to expose themselves to E&O claims.
Big "I" Professional Liability, Swiss Re Corporate Solutions and guest panelists recently hosted a free risk management webinar directly addressing this risk area and how to avoid E&O exposure when advocating for customers claims. If you missed the webinar, a recording is available online at www.iiaba.net/EOHappens so you can get insight into the "dos" and "don'ts" of customer claim advocacy after an initial denial. All agency staff can benefit from viewing this webinar.
While you're online, check out other popular recordings from Big "I" Professional liability including the "Understanding Your Agency's Standard of Care" and "Agency E&O Considerations When Social Networking" webinars and the "Issues Relating to Certificates of Insurance" podcast. These resources are completely free for Big "I" members to access and are provided as a benefit of the Big "I" Professional Liability program.
Learn more at www.iiaba.net/EOHappens.
To better understand the unique risks facing Community Banks and other financial companies, Travelers recently launched the Business Risk Index, a survey of business leaders from organizations of all sizes and industries, include financial institutions. The survey addresses the biggest risks companies face today, how those risks have changed and what businesses are doing about them. When asked how the overall level of risk their business faces is changing, 53% of financial institution business decision makers said their business environment is becoming somewhat/more risky compared to 48% of the overall respondents. This comes as no big surprise; given the 2008 financial crisis is still fresh in the minds of many financial institution decision makers. Among financial institutions business decision makers' top concerns are: compliance with U.S. laws and regulations (40%), technology and data/cyber related risks (31%), legal liability (30%), medical cost inflation 24% and reputational damages (24%). Travelers recently spoke on a panel about these risks at the Independent Community Bankers of America Conference in Orlando-a great place for agents to meet perspective and current banking clients. To learn more, visit: http://www.icba.biz/convention/Pages/default.aspx
