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Tech Trends and Resources for the Independent Agent

ACT News

for May 2025

Tech Trends + Resources for the Independent Agent

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Welcome to ACT News

In this edition, we’re spotlighting timely insights and tools from our trusted partners to help you stay ahead in a rapidly evolving insurance landscape. From leveraging AI to enhance client relationships, to navigating tech platform acquisitions, and preparing your agency for the unexpected,  there’s something here for every forward-thinking agent. We’re also featuring expert guidance on disaster planning, paired with ACT’s newly updated Disaster Planning Guide to help you strengthen your agency’s resilience and better serve your clients when it matters most.

​Before the Storm: Plan Now for Future Disasters
Every agent knows that the best time to plan for a disaster is before the storm. As extreme weather intensifies, more areas are at risk for catastrophic events. These can take many forms, from flooding to tornadoes to hurricanes to wildfires. Learn More
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AI: Not Just Sci-Fi Anymore – It’s Your Agency’s New Best Friend
The Chief AI Officer, from ACT Supporting Partner Applied Systems, looks at how AI is already starting to transform some of an agency's most important and often most tedious workflows. It turns out that AI isn't just a possibility; it's becoming a powerful asset. Learn More
​How to Provide Value Throughout the Customer Lifecycle
As insurance premiums rise and product offerings expand, today’s producers are reevaluating their role in delivering real value to consumers—shifting focus from price and selection to the quality of service and engagement between binding and renewal. Learn More
Cyber Claims Landscape Report Summary for U.S. Independent Insurance Agents
Chubb’s first "Navigating the Cyber Claims Landscape" report explores key trends in cyber insurance, offering insights into common claim types, ransomware threats, and privacy risks based on real-world data. Learn More
Should You Stay with a Technology Platform That's Been Acquired?
Ask These 6 Questions
When a beloved technology platform is acquired, users often face disruptive changes that challenge the value of staying. This article outlines six critical questions to help agencies evaluate whether to remain with the platform or seek a better alternative. Learn More
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